Privacy policy

Privacy Policy – Woodensure

At Woodensure, we value the trust our customers place in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this policy.

Brand Authenticity & Important Notice

Woodensure products are sold only through our official website and verified channels under the Woodensure domain.

Any other website, marketplace listing, or social media page claiming to sell Woodensure products without authorization may be fraudulent.

Woodensure will not be responsible for purchases made outside our official channels. Customers are advised to verify website authenticity before sharing personal or payment information.

Please note:

  • Images displayed on our website are for design reference purposes.

  • Since our furniture is made from natural wood, each slab has unique grains, textures, and patterns.

  • Epoxy resin color may vary slightly depending on thickness, quantity, lighting conditions, and finishing processes.

These variations are natural characteristics and add to the uniqueness of each product.

1. Information We Collect

When you interact with our website, we may collect certain personal information including:

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment details (processed securely through payment gateways)

  • Order history

  • IP address and browser information

This information is collected when you:

  • Place an order

  • Create an account

  • Contact our support team

  • Subscribe to newsletters

  • Browse our website

2. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling orders

  • Managing payments and deliveries

  • Providing customer support

  • Sending order confirmations and updates

  • Improving our website, products, and services

  • Marketing communication (only with your consent)

  • Fraud detection and prevention

  • Compliance with legal obligations

3. Consent

How We Obtain Consent

When you provide personal information to complete a transaction, verify your payment, arrange delivery, or request a return, you consent to our collection and use of that information for the stated purpose.

For marketing communications such as product updates, offers, or newsletters, we will either:

  • Request your explicit consent, or

  • Provide an option to opt out.

Withdrawal of Consent

You may withdraw your consent at any time by contacting us at:

customer.woodensure@gmail.com

Upon request, we will stop using your information for marketing or non-essential purposes.

4. Payment Security

We use secure third-party payment gateways such as Razorpay to process online payments.

  • Woodensure does not store credit or debit card information.

  • All transactions follow PCI-DSS security standards.

  • Payment data is encrypted and processed through secure servers.

5. Third-Party Services

We may share limited information with trusted third-party service providers to help operate our business. These may include:

  • Payment gateways

  • Shipping and logistics partners

  • Marketing service providers

  • Website analytics platforms

These providers collect and use information only to the extent necessary to perform their services.

If you leave our website or interact with external links, their privacy policies will apply, and Woodensure is not responsible for their practices.

6. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Maintain session data

  • Remember preferences

  • Analyze website traffic

  • Improve website performance

Cookies do not personally identify users on other websites.

You can disable cookies through your browser settings if preferred.

7. Data Security

We follow industry-standard security practices to protect your personal data from:

  • Unauthorized access

  • Data misuse

  • Loss or alteration

Access to sensitive information is restricted only to authorized personnel who require it to perform business operations.

8. Disclosure of Personal Information

We may disclose your personal information if:

  • Required by law

  • Requested by government authorities

  • Necessary to enforce our Terms & Conditions

  • Required to prevent fraud or security threats

9. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for marketing communication

  • Restrict or object to certain data processing

To exercise these rights, please contact us at:

customer.woodensure@gmail.com

10. Age of Consent

By using this website, you confirm that you are at least the age of majority in your jurisdiction or are using the website under the supervision of a parent or guardian.

11. Updates to This Privacy Policy

Woodensure reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal requirements.

Any updates will be published on this page, and customers are encouraged to review this policy periodically.

12. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us:

Woodensure Customer Support

Email: customer.woodensure@gmail.com
Phone / WhatsApp: +91-9358676060

Address:
B-171, Road No.12
Madri Industrial Area
Udaipur, Rajasthan – 313001
India